FAQ

TICKET PRE-SALE INFORMATION

I WANT TO GET FIRST ACCESS TO TICKETS FOR THE ARCADE FIRE INFINITE CONTENT UK AND IRELAND 2018 DATES, HOW DO I DO THIS?

You need to have pre-ordered Arcade Fire's brand new album Everything Now (available on CD, LP and Cassette formats) through Arcade Fire's Official Music Store before 12.00pm on Tuesday 25th July 2017,
 
Or
 
You need to have registered via the No Purchase Necessary form hosted on Arcade Fire's Official Music Store before 12.00pm on Tuesday 25th July 2017.
 
*NO PURCHASE NECESSARY FORM CLOSED
 
WHEN WILL I GET MY PRESALE ACCESS CODE?
 
If you purchased an album, or registered via the form, you will receive an email by 3:00pm on Tuesday 25th July 2017 containing your unique presale code, a link to the presale and details of the UK dates. Please check your inbox and junk folder carefully on/after this date and retain this email.
 
WHEN DOES THE PRESALE OPEN?
 
These emails invite you to purchase tickets in our exclusive presale window, running between 9:00am BST, Wednesday, 26th July 2017 and

8:59am BST, Friday 28th July 2017

 
Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.
 
HOW DOES THE CODE WORK?
 
Each code is only valid for the UK and Ireland dates and can only be used once.
 
You have access to buy up to four (4) tickets from Ticketmaster.co.uk to one of the confirmed 2018 UK and Ireland dates.

Please keep the email containing your presale link and unique passcode safe, ready for the presale. 
 
HOW DO I REDEEM MY CODE?

The presale period opens at 9:00am BST, Wednesday, 26th July 2017.
 
Simply follow the link provided in your email, which will take you to a designated presale page on www.ticketmaster.co.uk and select the date or venue you would like to purchase tickets for and enter your unique presale passcode into the box provided when prompted to do so.
 
Please ensure you are entering your unique passcode into the appropriate box. 
 
I'VE PRE-ORDERED THE SCRIPT’S NEW ALBUM BUT I HAVE NOT RECEIVED MY CODE YET, WHY?
 
You should receive your code by 3:00pm on Tuesday 25th July 2017, please check both your inbox and junk mail folders carefully to locate this email.
 
The code, along with all the tour details will be sent to the email address that you used when making your album purchase.
 
If you have not received this code by 3:00pm on Tuesday 25th July 2017- please contact: http://support.sandbaguk.com/support/tickets/new
  
Please quote your email address, full name – and we will verify your order and reply with your presale access code
 
Before getting in touch, please don’t forget to check your junk mail folder too just in case your email is in there!
 
I'VE ENTERED MY PRE-SALE CODE ON THE TICKETMASTER PAGE – BUT IT DOES NOT WORK.
 
WHAT SHOULD I DO?
 
If your code does not work - please contact: http://support.sandbaguk.com/support/tickets/new
 
Please quote your email address, full name and the pre-sale code you were originally allocated.
 
We will reply as quickly as possible. 
 
I'VE ENTERED MY PRESALE CODE ON THE TICKETMASTER PAGE – BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT.
 WHAT SHOULD I DO?
 
If you have successfully entered your presale code, but are experiencing any issue completing your order – please submit your enquiry here:
 
 
The Ticketmaster team will be closely monitoring this to answer promptly.
 
IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?
 
One code is issued per customer.
 
I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?
 
In order to qualify for the ticket presale you need to order directly from the Official Music Store.
 
I’VE PRE-ORDER THE ALBUM BUT WHAT IF I LIVE OUTSIDE THE UK?
 
This ticket presale is only valid for Arcade Fire’s UK and Ireland tour and you are only eligible to access the presale if you have ordered an album for delivery in the UK and Ireland. 
  
SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRESALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE WHICH OPENS AT 9:00AM BST ON FRIDAY 28th JULY 2017.
 

GOOD LUCK!